Uber Takes the Path Less Traveled and It’s a Rocky One

Uber's CEO says he needs leadership help after a video has emerged of him arguing heatedly with a driver about fares.

In the latest embarrassment to beset the ride-hailing company, CEO Travis Kalanick is seen discussing Uber's business model with the driver.

In the dashcam video obtained by Bloomberg News, the driver argues that Kalanick is lowering fares and claims he lost $97,000 because of him. "I'm bankrupt because of you."

Kalanick lashes back. "You know what? Some people don't like to take responsibility for their own s---. They blame everything in their life on somebody else. Good luck," he said, then slamming the door.

After the video went public, Kalanick issued a statement to Uber employees. In it, he says he must "grow up" and apologizes to the driver, identified as Fawzi Kamel, as well as the driver community.

"This is the first time I've been willing to admit that I need leadership help and I intend to get it," he said.

The outburst, reportedly from early in February, is the latest in a string of problems for Kalanick and his company, which has become a global ride-hailing giant largely by challenging laws and authorities.

Last week the company found itself in a sexual harassment firestorm stemming from an essay published by a woman who used to work as an Uber engineer. She charged that her prospects at the company evaporated after she complained about sexual advances from her boss. In the post about her year at Uber, Susan Fowler said the company's human resources department ignored her complaints because her boss was a high performer.

Kalanick called for an independent investigation, and the company hired former Attorney General Eric Holder to help.

On Tuesday, a top engineering executive, Amit Singhal, left Uber five weeks after his hire was announced. According to a report in the tech blog...

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