Twitter Doesn’t Want To Be a Cesspool of Bots and Abuse

Twitter has asked for help in tackling the rampant harassment, bots, misinformation and polarization in a more strategic way so that it can improve the "health" of conversation on the platform, the company?EU?s CEO, Jack Dorsey, said on Thursday.

"We aren't proud of how people have taken advantage of our service, or our inability to address it fast enough," Dorsey tweeted.

"We've focused most of our efforts on removing content against our terms, instead of building a systemic framework to help encourage more healthy debate, conversations, and critical thinking. This is the approach we need now."

While working to fix the problem, Twitter has been accused of "apathy, censorship, political bias and optimizing our business for share price instead of the concerns of society."

"This is not who we are now or who we ever want to be," Dorsey said.

Dorsey suggested that the health of conversations could be measured using indicators developed by the media analytics firm Cortico, which include: shared attention (is there overlap in what we are talking about?), shared reality (are we using the same facts?), variety of opinion (are we exposed to different opinions grounded in shared reality?) and receptivity (are we open, civil and listening to different opinions?).

"We don't yet know if those are the right indicators of conversation health for Twitter," Dorsey noted, inviting others to submit proposals for how the company could reduce the toxicity on its platform.

This is the latest in a litany of pledges from Twitter over the last few years. In 2012 the company pledged to fight spam. In 2015, the then CEO, Dick Costolo, said "we suck at dealing with abuse" and pledged to start "kicking these people off right and left and making sure that when they issue their ridiculous attacks, nobody hears them."

In September 2017, the company said it was...

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