Tech Surge Aims To Fix What Ails HealthCare.gov Site

Is every day Halloween? That is what the team members of HealthCare.gov, the federal insurance Web site, might have asked last month as the site's October 1 debut enabling a historic health system overhaul and insurance signup turned into weeks of haunting outages and outrage from dismayed and disgruntled former supporters.

The confidence of many affordable plan seekers who had championed Obamacare as a great idea was shaken. Those trying to sign up in the first week experienced outages and long waits and many gave up trying to register.

The government has responded with a firm commitment that when the going gets rough they can really get going. They are determined to get this right. Now more details are emerging about the EUtech surgeEU for HealthCare.gov announced on October 22 that is designed to usher in the fixes.

The news is that a smart cadre of engineers and programmers from tech companies have jumped on board to help fix technical issues troubling HealthCare.gov. Google, Red Hat and Oracle are among those companies.

Two Names on Board

Julie Bataille, a spokeswoman for the Centers for Medicare and Medicaid Services, provided more details about the surge in a blog post on the HHS (Health and Human Services) Web site on Thursday:

EUAs part of the 'Tech Surge,' weEUve added key personnel from the government and private sector, including expert engineers and technology managers," she said. "These dozens of people are strengthening and reinforcing the team we have working 24/7 to address the problems around HealthCare.gov.EU

She said those climbing on board are from leading technology companies such as Red Hat and Oracle and include individuals with expertise on site reliability, stability and scalability. She said two of those key personnel are Michael Dickerson and Greg Gershman.

Michael (Mikey) Dickerson, a site reliability engineer on leave...

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