Sprint Offers Risk-Free Test Run of HD Voice Service

The nation's third-largest carrier, Sprint, is making wireless consumers an offer it hopes they canEUt refuse -- a risk-free, 30-day trial with satisfaction guaranteed. The guarantee comes against the backdrop of SprintEUs nationwide HD (high-definition) voice rollout, the addition of 28 new 4G LTE markets, and three new Sprint Spark markets.

The HD voice service from Sprint promises a fuller, more natural-sounding voice combined with noise-cancelling technology that works to eliminate background noise. Sprint Spark is an enhanced LTE service built for data that delivers average wireless speeds of 6-15Mbps and peak wireless speeds of 50-60Mbps.

EUWe believe customers will be delighted with the Sprint retail experience, our customer service, and the performance of AmericaEUs newest network, so weEUre guaranteeing it,EU said Sprint CEO Dan Hesse.

Covering All the Bases

Tapping into HD voice requires compatible mobile devices -- and Sprint has that covered. The company supports 28 HD voice-capable postpaid smartphones and 33 prepaid phones. The carrier estimates about 16 million customers are already using an HD Voice-enabled device.

Sprint completed a rip-and-replace overhaul of its 3G network and deployed LTE in 471 markets to deliver faster data speeds and improved call quality, with the specific promise of fewer dropped and blocked calls. The company also rolled out the Sprint Framily Wall, and amped up its fitness focus via partnerships with Under Armour, MapMyFitness and Samsung.

We caught up with Jeff Kagan, an independent technology industry analyst, to get his take on the rollouts. He told us these are important moves because Sprint competitors are starting to offer their own HD voice in selected markets.

EUWireless voice may have been good because it let us take our phones with us, but the quality was not as good as landlines,EU he said. EUHD voice is much better quality compared with regular wireless and getting closer to...

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