Salesforce and Microsoft Partner for Customer Productivity

Microsoft and Salesforce are getting a little cozier. The CRM competitors are extending their strategic partnership in a bold way. Specifically, the companies are connecting the Salesforce Customer Success Platform to Microsoft Office productivity apps and services.

The tech giants are working to deliver new solutions that integrate Salesforce with Skype for Business, OneNote, Delve and Windows 10. The ultimate goal is to empower companies to connect with their customers and collaborate more effectively. The companies made the announcement yesterday at Dreamforce 2015, Salesforce's annual customer conference.

EUCustomer success is at the heart of everything we do at Salesforce, including our partnership with Microsoft,EU said Marc Benioff, chairman and CEO of Salesforce, in a statement. EUOur collaboration has been so successful, now weEUre doubling down and delivering even more innovation that will help our mutual customers be more productive and connect with their customers in a whole new way.EU

Mutually Beneficial Integrations

Meanwhile, Salesforce and Microsoft are delivering on their initial partnership with the rollout of two new integrations first announced in October: Salesforce App for Outlook, which works with Outlook 2013 and Office 365, and Salesforce1 Mobile App for Microsoft Office.

EUFurthering our mission to empower every person and organization on the planet to achieve more, is the motivating force behind our partnership with Salesforce,EU said Satya Nadella, CEO of Microsoft, in the statement. EUAs a platform and productivity company, we are focused on bringing together the best of Microsoft Azure, Office and Windows with partners like Salesforce to empower our mutual customers to network, collaborate, communicate and discover information in more effective ways.EU

With the Skype for Business-Salesforce Lightning Experience integration, Office 365 customers can tap Skype to create Web meetings, see if colleagues are online, click to chat and make voice and video calls from the Salesforce Lightning Experience.

An Integrated Digital...

Comments are closed.