New AT&T Service Lets Cell and Desk Phones Act as One

The new AT&T Collaborate "Enhanced Mobile" service gives business users the ability to make calls and answer calls the same way, whether they are in the office or not. The service lets employees use their cell phones just like their office phones, with an integrated voicemail box.

The Enhanced Mobile service reduces the chance of missing important calls and eliminates the need for customers to keep track of or call multiple numbers (cell or office). It can also reduce the frustration of "voice jail" by increasing the likelihood that callers will reach the person they want directly, rather than having their calls rerouted to a receptionist or a company voicemail system.

Since the service is network-based, users don't have to download a special app to speak with someone using Enhanced Mobile. Calls go over the VoLTE network, which gives a higher Quality of Service (QoS) and does not use data.

Business Benefits

The main benefit of the new service is for businesses with a mobile workforce. Sales and customer service reps who work on-the-go no longer need to manage different phone lines and voicemail boxes, which means they should be able to provide better, more efficient service.

Roman Pacewicz, who serves as chief product officer for AT&T Business, says the new Collaborate Enhanced Mobile service effectively "blurs the line between fixed and mobile networks." It gives businesses a cost-effective way to simplify communication across AT&T's highly secure network.

Other features and benefits include:

  • Simultaneous and sequential ring options that let you keep calls from going straight to voicemail when you need to catch important incoming calls
  • Business Auto Attendant -- a voice response service that routes calls where you need them to go
  • Caller ID which displays company information rather than an employees' personal info
  • An easy-to-use web portal that lets you configure and control features such as voicemail and...

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