MetLife Exec Wins Chief Customer Officer of Year Award

Claire Burns is rising to the top ranks of customer relationship management executives. The Chief Customer Officer Council has named Burns, a senior vice president of MetLife, as its 2014 Chief Customer Officer (CCO) of the Year.

The council's award recognizes the CCO who has made the greatest strides in improving customer relationships, driving profitable customer behavior, creating a customer-centric culture, and helping other customer-focused executives drive similar results. The award is presented each year at the Annual CCO Summit.

"I'm delighted to recognize Claire Burns and MetLife this year," said Curtis N. Bingham, founder and executive director of the CCO Council. "Claire has done a fantastic job of engaging customers in the creation of an enterprise-wide customer strategy. She has clearly established ROI of customer centricity, created organizational accountability for improvement, and is sharing best practices around the world."

A Mission-Critical Role

A global provider of insurance and employee benefit programs, MetLife serves 90 million customers worldwide. As senior vice president of Customer Centricity, Burns is leading the company's efforts to enhance its focus on the customer.

"Successful senior-most customer executives engage the entire company in their mission to become customer centric as they seek to understand and meet customer needs," Bingham said. "In the case of Claire and MetLife, that endeavor touches millions of customers, agents, and partners across markets as diverse as those of the United States, Japan, Latin America, Asia, Europe and the Middle East. Claire has set a powerful example for her company and her peers."

For its part, the CCO Council is working to elevate the role of the CCO in business strategy, helping its members grow professionally, and most importantly, helping drive solid, customer-focused results in member organizations. Executives like Burns help its cause -- and the CCO Council isnEUt the only organization taking notice. MetLife is also applauding...

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