Enghouse Interactive Introduces Contact Center: Enterprise Version 9.1

Phoenix, AZ -- January 25, 2018 -- Enghouse Interactive today introduced Contact Center: Enterprise (CCE) 9.1, the latest release of its scalable, highly modular, omni-channel contact center platform.

At the forefront of CCE 9.1 is the introduction of TouchPoint, Enghouse Interactive?EU?s visual, contextual interface for contact center agents. First introduced in 2013, TouchPoint now provides a unified user experience across multiple Enghouse Interactive flagship products, including CCE, Communications Center (CC), and Quality Management Suite (QMS).

?EU?By integrating our TouchPoint interface with CCE 9.1, customers and partners that need the high scalability and reliability of CCE now have access to a modern, highly graphical, best-in-class user experience for their agents,?EU? said John Cray, VP of Product Management, Enghouse Interactive. ?EU?And with TouchPoint available across different Enghouse platforms, a customer could migrate from one to another, with no agent retraining at all. This provides complete choice for our customers and partners.?EU?

TouchPoint, a low-footprint, context-sensitive, extensible, analytics and collaboration-focused client, is available in nine languages, including English, Spanish, German, French, Italian and more. Reflecting years of analysis of agent and supervisor workflow as well as customer end-user input, this compelling interface empowers agents to be highly productive and efficient, while continually focusing on the customer.

Enghouse Interactive?EU?s modular approach gives customers the flexibility to add functionality as needed, at a reduced risk and cost. TouchPoint is highly extensible, enabling packaged integrations to leading CRM systems to optimize agent productivity. The interface?EU?s open architecture enables easy addition of pages, functions, data and graphics within a common framework.

CCE is available at a lower price-point than equivalent offerings and offers flexible deployment options for on-premise, cloud or hybrid environments. With Enghouse Interactive?EU?s PBX agnostic architecture, CCE 9.1 can be deployed on leading voice solutions from Mitel, Cisco, Avaya and Microsoft Skype for Business.

CCE 9.1 now integrates...

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