Can Verizon Help Obamacare Site Save Face?

Over the past two and a half weeks, millions of Americans visited HealthCare.gov to look at their new health care options under the Affordable Care Act. But many have met with frustration, from trouble creating accounts and logging into the site to confusing error messages to slow page loads to forms that failed to respond in a timely fashion.

The Department of Health and Human Services (HHS) admits that the experience has not lived up to expectations and vowed a commitment to doing better. But part of the solution only made matters worse: IT administrators implemented a virtual waiting room that further confused visitors. More capacity was added and software fixes were made but the problems continue.

EUTo ensure that we make swift progress, and that the consumer experience continues to improve, our team has called in additional help to solve some of the more complex technical issues we are encountering,EU HHS said in a Sunday blog post. EUOur team is bringing in some of the best and brightest from both inside and outside government to scrub in with the team and help improve HealthCare.gov.EU

Damaging Customer Relationships

As it turns out, Verizon is part of that team. We caught up with telecom industry analyst Jeff Kagan to get his thoughts on the Obamacare Web site disaster and VerizonEUs chances of saving the crashing-and-burning platform. He told us enlisting the help of industry experts like Verizon is what ObamaEUs administration should have done from the start.

EUWhen companies launch a national product, they start small and test. They start in one or two markets, find out what needs fixing, fix it, and then test some more. Then they expand the rollout and make sure it's ready to go. Once there are no more problems then -- and only then -- do they roll it...

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