Another Day of No Yahoo E-Mail Service for Some

It's Day 4 of no Yahoo e-mail for some users. The legendary Internet company said it was still working "tirelessly" to fix the problems, and expected to have e-mails delivered by sometime Friday afternoon.

On Thursday, Yahoo tweeted it was attempting "to restore access to those still having issues." On their status page, the company also said on Thursday afternoon that it was "continuing to deliver queued messages and work on resolving all other outstanding issues," with updates as warranted.

Yahoo added that "97 percent of affected users have access to their Mail accounts on Web, POP and the Yahoo Mail iOS, Android and Windows 8 apps," with 80 percent of queued messages that had been sent from late on the evening of 12.9.13 until Thursday having been delivered.

'Harder to Fix' than Expected

The company had said on Wednesday that the root of the outage appeared to be a hardware problem in one of its mail data centers, but "the issue has been harder to fix than we originally expected." No details were given of exactly what the hardware issue was, or why it was more complicated than first thought.

As the days of outage for affected users stretch on, criticism of Yahoo is growing. Some Web commenters, for instance, have noted that the company has shown a lack of sophistication about public relations in how it has handled inquiries from the press or from users.

Yahoo has about 100 million users who employ the Web-based e-mail service daily. As the company tries to improve its bottom line, a key question is how many of the affected users will depart for another free mail service, such as Gmail.

Effect on Mayer?

Those departures, or simply the bad publicity that has hounded the company during this outage, could have a profound effect on the ultimate success or lack...

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